NATA HOSTS FIFTH ADVANCED LINE SERVICE WORKSHOP OF 2018 | NEXT WORKSHOP OCTOBER 24-25 IN LONG ISLAND, NY

Last week, NATA wrapped up another successful Advanced Line Service Workshop at Austin Executive Airport in Texas. ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling. Guest speakers Collin Self of Facet Filters and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees received hands-on fire extinguisher training during a live fire demonstration conducted by West Chicago Fire Department.

NATA would like to thank Jodie Kaluza and all the staff at Austin Executive Airport for making this event possible. We also appreciate Facet Filters for sponsoring the remaining 2018 ALS Workshops!

There are only 2 more ALS workshops left for this year! Click here for dates and registration information.

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Latest Air BP Offering Contributes to Misfueling Prevention

Earlier this month, Air BP announced their new Airfield Automation technology — an innovative cloud-based platform that enhances safety, reliability and compliance in aircraft refueling operations. According to the Air BP press release:

“The cloud-based platform consolidates the data related to airport fueling operations and works via an app on a handheld device in the fueling vehicles. The appropriately named ‘safe2go’ app captures fuel volume readings and provides fuel grade checks to add an additional misfuelling barrier. It then electronically captures customer details which are confirmed with an electronic signature from the pilot or airline. By using this automated, end-to-end, paperless system, accuracy is enhanced and any potential miss-keying errors minimized”

Air BP tested the technology over the past two years at 9 separate locations in the UK, Cyprus and Portugal and expects it to be fully implemented at 350 locations by 2020. They believe it to be “the first commercially deployed system in the world to provide an engineering barrier to actively help prevent misfuellingAs a result, Air BP is currently pursuing patent protection for this distinctive technology”.

Kerry Rutherford the Technical Director for Air BP stated, “Misfuelling is one of the biggest risks we face in our industry, the new Air BP Airfield Automation technology provides an engineering barrier to stop it happening. As aircraft engine technology advances and new unleaded fuel grades are introduced, we anticipate that it will become even more relevant in the future”

NATA has long been an advocate in the fight against aircraft misfueling and offers a General Aviation Misfueling Prevention program free of charge. The program includes learning tracks for pilots, FBO managers, line service techs and CSRs to educate everyone involved in the refueling process about their role in misfueling prevention. To learn more visit www.preventmisfueling.com.

 

NATA HOSTS FOURTH ADVANCED LINE SERVICE WORKSHOP OF 2018 | NEXT WORKSHOP JULY 31-AUGUST 1 IN AUSTIN

NATA wrapped up another successful Advanced Line Service Workshop this past week at DuPage Flight Center in West Chicago, IL. ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling. Guest speakers Rick Spencer of Peco-Facet and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees received hands-on fire extinguisher training during a live fire demonstration conducted by West Chicago Fire Department.

NATA would like to thank Brian DeCoudres and all the staff at DuPage Flight Center for making this event possible. We also appreciate Peco-Facet for sponsoring the remaining 2018 ALS Workshops!

NATA is hosting 3 more ALS workshops throughout the country in 2018. Click here for dates and registration information.

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Groups explore how understanding different motivational styles can help draw the best out of employees.

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ALS students learn how to perform API gravity testing which is a vital part of the fuel receipt and quality control process.

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Martin French of TAC Air RDU puts out a live fire during the hands-on extinguisher training session of the Advanced Line Service workshop. NATA would like to thank the West Chicago Fire Department for helping with this invaluable training.

Tips: Securing a Spot on The FBO Status Map

Companies that are qualified to be listed on the FBO Status Map must have all of their line service personnel enrolled or certified in a PLST or Supervisor program. Also, their training status must not be listed as “lapsed” or “expired”.

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To ensure your spot on the map, here are some general tips and guidelines to follow:

  • Keep your “all students” list clean.
    • If there is someone that no longer works for you, mark them inactive. We won’t know a student no longer works for you if they are on your active all students list.
    • If there are employees who do not and will not use training, they should not be on your active all students list.
  • Utilize groups to organize your “all students” list.
    • To be listed on the FBO Status Map, only your line service personnel must be enrolled or certified in a PLST or Supervisor program. To make sure we can see who is classified as line service and who isn’t, keep your students organized in groups. The groups function is found under the Student Management tab and then the “Organize Students” icon.mceclip0
      • Ex. Have groups of your students titled:
        • Line Service Personnel
        • Customer Service Reps
        • Management
  • Keep your students as up-to-date as possible with their training!

When it comes time for an FBO Status Map update and you get a notification email that you have questions or concerns about, feel free to contact us at safety1st@nata.aero! We would be happy to discuss how to make sure you are included on the Map.

NATA Hosts Third Advanced Line Service Workshop of 2018 | Next Workshop May 1-2 in Chicago

Last week, NATA held its third 2018 Advanced Line Service Workshop at the Centennial Airport Authority (APA) in Englewood, CO. The ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling.

Guest speakers Rick Spencer of Peco-Facet and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees also toured Centennial Airport’s air traffic control tower, courtesy of Dennis Fria of the FAA.

NATA would like to thank Deborah Smith and all the staff of the Centennial Airport Authority for making this event possible.

Here is what ALS attendees had to say about the event:

“No matter how many years you have in the aviation industry, the Advanced Line Service Workshop is a must. Regulations are ever-changing and this class provides the information needed for any level of line service.” – Jerome Ballard, Signature Flight Support

“Everybody who decides to be in aviation fueling should take this course to stay up on all the new information and ideas on how to keep themselves and others safe.”- Dale Thresher, Fremont County Airport

NATA is hosting 4 more ALS workshops throughout the country in 2018. Click here for dates and registration information.

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NATA Hosts First Advanced Line Service Workshop of 2018 | Next Workshop February 21-22 in Long Beach

Last week, NATA kicked off its 2018 Advanced Line Service (ALS) Workshop training series at Gateway Aviation Services in Mesa, AZ. The two-day event included sessions on motivation and leadership techniques, customer service best practices, misfueling prevention and the impact of human factors on aviation ground handling. Guest speakers Rick Spencer of Facet Filters and Reed Fuller of World Fuel Services also instructed attendees on aviation fuel filtration and quality control. The Phoenix-Mesa Gateway Airport Fire Department provided hands on fire-extinguisher training during the workshop.

NATA would like to thank Matt Nebgen, Shannon Jones and all the staff at Gateway Aviation Services for hosting the association’s first 2018 ALS workshop.

Register now for NATA’s next ALS workshop on February 21-22 at Ross Aviation in Long Beach, CA. Click here for upcoming dates and registration information.

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ALS attendees strategize on risk mitigations for Human Factors that affect aviation ground handling.

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Reed Fuller with World Fuel Services leads a session on aviation fuel quality control.

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One of our ALS attendees extinguishes a live fire with the Phoenix-Mesa Gateway Airport Fire department.

 

EAN Aviation Becomes First African Safety 1st Qualified Location to Appear on NATA’s Global FBO/Ground Handler Status Map

EAN Aviation, of Lagos, Nigeria is the first African company to receive the Safety 1st qualified designation.

To read more about EAN Aviation’s latest achievement, click here.

The FBO/Ground Handler Status Map launched in April to highlight FBOs and ground handlers that are Safety 1st qualified and/or (IS-BAH) registered. View the map at www.fbostatus.com.