Last week, NATA wrapped up another successful Advanced Line Service Workshop at Austin Executive Airport in Texas. ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling. Guest speakers Collin Self of Facet Filters and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees received hands-on fire extinguisher training during a live fire demonstration conducted by West Chicago Fire Department.
NATA would like to thank Jodie Kaluza and all the staff at Austin Executive Airport for making this event possible. We also appreciate Facet Filters for sponsoring the remaining 2018 ALS Workshops!
There are only 2 more ALS workshops left for this year! Click here for dates and registration information.
Companies that are qualified to be listed on the FBO Status Map must have all of their line service personnel enrolled or certified in a PLST or Supervisor program. Also, their training status must not be listed as “lapsed” or “expired”.
To ensure your spot on the map, here are some general tips and guidelines to follow:
- Keep your “all students” list clean.
- If there is someone that no longer works for you, mark them inactive. We won’t know a student no longer works for you if they are on your active all students list.
- If there are employees who do not and will not use training, they should not be on your active all students list.
- Utilize groups to organize your “all students” list.
- To be listed on the FBO Status Map, only your line service personnel must be enrolled or certified in a PLST or Supervisor program. To make sure we can see who is classified as line service and who isn’t, keep your students organized in groups. The groups function is found under the Student Management tab and then the “Organize Students” icon.
- Ex. Have groups of your students titled:
- Line Service Personnel
- Customer Service Reps
- Keep your students as up-to-date as possible with their training!
When it comes time for an FBO Status Map update and you get a notification email that you have questions or concerns about, feel free to contact us at firstname.lastname@example.org! We would be happy to discuss how to make sure you are included on the Map.
Last week, NATA held its third 2018 Advanced Line Service Workshop at the Centennial Airport Authority (APA) in Englewood, CO. The ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling.
Guest speakers Rick Spencer of Peco-Facet and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees also toured Centennial Airport’s air traffic control tower, courtesy of Dennis Fria of the FAA.
NATA would like to thank Deborah Smith and all the staff of the Centennial Airport Authority for making this event possible.
Here is what ALS attendees had to say about the event:
“No matter how many years you have in the aviation industry, the Advanced Line Service Workshop is a must. Regulations are ever-changing and this class provides the information needed for any level of line service.” – Jerome Ballard, Signature Flight Support
“Everybody who decides to be in aviation fueling should take this course to stay up on all the new information and ideas on how to keep themselves and others safe.”- Dale Thresher, Fremont County Airport
NATA is hosting 4 more ALS workshops throughout the country in 2018. Click here for dates and registration information.
Last week, NATA kicked off its 2018 Advanced Line Service (ALS) Workshop training series at Gateway Aviation Services in Mesa, AZ. The two-day event included sessions on motivation and leadership techniques, customer service best practices, misfueling prevention and the impact of human factors on aviation ground handling. Guest speakers Rick Spencer of Facet Filters and Reed Fuller of World Fuel Services also instructed attendees on aviation fuel filtration and quality control. The Phoenix-Mesa Gateway Airport Fire Department provided hands on fire-extinguisher training during the workshop.
NATA would like to thank Matt Nebgen, Shannon Jones and all the staff at Gateway Aviation Services for hosting the association’s first 2018 ALS workshop.
Register now for NATA’s next ALS workshop on February 21-22 at Ross Aviation in Long Beach, CA. Click here for upcoming dates and registration information.
ALS attendees strategize on risk mitigations for Human Factors that affect aviation ground handling.
Reed Fuller with World Fuel Services leads a session on aviation fuel quality control.
One of our ALS attendees extinguishes a live fire with the Phoenix-Mesa Gateway Airport Fire department.
Its been under two months since NATA released the Safety 1st Misfueling Prevention Program and nearly 1,500 users have completed the free awareness training. Misfueling prevention is a significant priority and fortunately, preventing misfuelings is not a complex task. As the Safety 1st Misfueling Prevention Program describes, a few simple steps completed by pilots, line service professionals, FBO customer service representatives and managers can dramatically reduce the risk of misfueling.
This week, the National Transportation Safety Board (NTSB) joined the effort to prevent incidents of misfueling with the release of two Safety Alerts,
Both of these NTSB Safety Alerts specifically reference the Safety 1st Misfueling Prevention Program and emphasize the important steps for preventing misfueling outlined in the program.
Everyone has a stake in preventing misfuelings. Take a few minutes today to read the NTSB Safety Alerts and have your team view the Safety 1st Misfueling Prevention Program at: