Diesel Exhaust Fluid (DEF) Contamination Risk | NATA Fuel QC Training and Resources Available

Our industry has seen several incidents in recent months where DEF was accidently injected into jet fuel instead of FSII, causing significant aircraft damage. Although none of these incidents led to an aircraft crash, there is a substantial risk of engine failure in aircraft fueled with DEF contaminated fuel. NATA urges its members that utilize Diesel Exhaust Fluid (DEF) and Fuel System Icing Inhibitor (FSII or Prist) to review their storage, handling and personnel training procedures to prevent dangerous fuel contamination.

The Federal Aviation Administration (FAA) has released a Special Airworthiness Information Bulletin (SAIB) that addresses the dangers of DEF contaminated aviation fuel.

In December of 2017, NATA released a DEF Contamination Prevention training course through its Safety 1st Supplemental Safety Training program. This course is provided free of charge to anyone in the industry and could help prevent future incidents related to DEF Contamination. Current Safety 1st users have the ability to assign the DEF Contamination Prevention course to their employees utilizing their Safety 1st training account. Companies that are not current Safety 1st users should contact us for complimentary access to the DEF Contamination Prevention course.

Current Safety 1st Users – click here for directions on assigning courses

Non Safety 1st Users – click here to contact us at safety1st@nata.aero

Additionally, NATA provides the following resources to assist and educate our members on aviation fuel management:

For questions regarding DEF contamination prevention or any of the resources described in this alert, please contact safety1st@nata.aero.

What’s New for the Upcoming Annual Ground Handling Safety Symposium | September 11-12 Ashburn, VA

On September 11-12 in Ashburn, VA (IAD), attendees of NATA’s Ground Handling Safety Symposium (GHSS) will participate in open forum discussions focused on the operational safety needs of FBOs and other GA ground handlers. In NATA’s latest podcast, hear more about how we’re expanding opportunities to collaborate and share what’s happening in the world of ground handling safety. For more information or to register, please visit www.nata.aero/ghss.

2nd Annual NATA Ground Handling Safety Symposium Call for Speakers

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The NATA Ground Handling Safety Symposium (GHSS) is the only industry event focused on the needs of FBOs and other general aviation ground handlers from an operational safety perspective. Entering its second year, the NATA GHSS has distinguished itself as the key annual gathering for GA ground handlers to investigate, explore and discuss the latest issues and trends in ground handling safety.

NATA is seeking industry professionals willing to participate in the GHSS through sharing their experiences and expertise. The following needs have been identified:

  1. FBO or GA ground handling personnel willing to provide a 15-20 min presentation on an actual ground handling incident, or near miss, including a review of the root cause analysis. The purpose of these sessions is to engage GHSS attendees in reviewing trends and issues occurring within our industry.
    • These sessions will be closed to the press and attendees will be required to agree to confidentiality
  2. Ground Handling Fatigue Management & Fitness for Duty
  3. Just Culture & Accountability
  4. Generational Leadership
  5. Addressing Turnover and Talent Acquisition

Individuals interested in presenting at the 2018 NATA GHSS should contact Michael France, Managing Director, Safety & Training at mfrance@nata.aero by Friday, July 13. Symposium speakers receive:

  • Complimentary event sponsorship,
  • Complimentary 1-day registration
  • And a discount on registration to attend the full event.

For more information on the 2018 NATA GHSS, please visit www.nata.aero/ghss.

NATA Safety 1st Is Seeking Member Photos of Ground Handling Operations

NATA Safety 1st is currently redeveloping its online training content to incorporate improvements and new features suggested by our members and users. As part of this process, we are seeking new photographs of ground handling activities, such as aircraft fuel and oil servicing, quality control checks, and towing operations. If your company is interested in sharing photos of ground handling operations at your facilities, and possibly having these images featured in the redeveloped NATA Safety 1st training program, please contact our Trainer/Content Manager Steve Berry at sberry@nata.aero.

EAN Aviation Becomes First African Safety 1st Qualified Location to Appear on NATA’s Global FBO/Ground Handler Status Map

EAN Aviation, of Lagos, Nigeria is the first African company to receive the Safety 1st qualified designation.

To read more about EAN Aviation’s latest achievement, click here.

The FBO/Ground Handler Status Map launched in April to highlight FBOs and ground handlers that are Safety 1st qualified and/or (IS-BAH) registered. View the map at www.fbostatus.com.

CONGRATULATIONS: Curaçao Air Terminal Services Earn IS-BAH Certification

NATA would like to congratulate member, Curaçao Air Terminal Services (CATS) for recently becoming IS-BAH Registered!

Click here to read about CATS’ accomplishment.

Check out the FBO / Ground Handling Status Map to see what other service facilities are Safety 1st Qualified and/or IS-BAH registered. To find out more about the IS-BAH program, please visit http://nata.aero/Safety-1st.aspx.

IS-BAH: What Can It Do for You?

Almost two years have passed since the launch of the ISBAH audit standard. By now, you’ve probably heard about the International Standard for Business Aircraft Handling (IS-BAH) and what it means for aircraft ground service providers. If you’re like many in the industry, however, you probably also have several unanswered questions about how the standard works in practice, and how it interfaces with the work you are already doing. While IS-BAH may sound like just another round of best practices, it is much more than a passing fad. In fact, the fundamental elements of IS-BAH provide operators with far-reaching benefits, including international compliance, marketing advantages, better efficiency and communication, and of course, safety and more resilient operations.

Many aircraft operators are ahead of those of us in the ground services industry in terms of a systems-level view of managing safety and quality. IS-BAO, Air Charter Safety Foundation and other audit standards have been around for years in Parts 91 and 135 flight operations, and are often a requirement for client contracts or charter brokers. Today, hundreds of flight operations have undergone the rigorous process for achieving IS-BAO registration. In the February 2015 issue of the Aviation Business Journal, I wrote about defining safety as much more than the absence of negative events; and the comprehensive framework of IS-BAO has proven a valuable system for helping operators better manage safety, quality, and operational effectiveness. IS-BAH provides the same benefits to ground handling organizations, and it complements existing programs for training and service.

IS-BAO and IS-BAH are managed by the International Business Aviation Council (IBAC) and were developed by members of the business aviation and handling communities. We’ll focus a bit more on IBAC—as opposed to some of the other standardization bodies—because it is the organization that manages the IS-BAH standard. IBAC’s member organizations include 14 business aviation associations from around the world. IBAC has permanent observer status with the International Civil Aviation Organization; and is an advocate for the business aviation community in that forum as well as others. When an operator chooses to conduct an audit to the IS-BAH standard, they do so through one of the accredited auditors listed on the IBAC website. IBAC itself does not conduct audits, so any agreement for the conduct, expectations, and costs associated with an audit are arranged between the operator and the auditor they choose.

Standards at face value are a way to provide structure and assurance that products and services are delivered safely and reliably and meet certain basic levels of quality. From an organizational perspective, standards are more than just a means for achieving quality and safety. They provide a framework for strategic direction as well, by incorporating a set of tools to minimize waste and errors, capitalize on improvements in communication, and increase productivity. IS-BAH and IS-BAO share common roots in the long-established ISO 9001 standard, one of the many standards the International Organization for Standardization promulgates around the world.

The primary focus of the IS-BAH standard (and the IS-BAO) is on systems. What that often means in practice is that we must adopt a holistic, process-based view of how we approach our business. Even in the heavily-regulated world of Part 121 and 135 carriers, standards are a useful way of codifying not only what we do, but how we do it at an organizational level, and how we continuously improve as a group. An important distinction is that IS-BAH is a performance standard. Rather than focusing on compliance with a strict set of guidelines, the standard seeks to push registered operators to design systems that can be monitored and validated toward reducing inefficiency and better identifying risk. Risk is an important element to IS-BAH, because the central tenet of the standard is a sound, appropriate, and effective safety management system.

Why is participation in a standard like IS-BAH a great idea, even if you already utilize the NATA Safety 1st Professional Line Service (PLST) curricula? The short answer is Continue reading