EAN Aviation Becomes First African Safety 1st Qualified Location to Appear on NATA’s Global FBO/Ground Handler Status Map

EAN Aviation, of Lagos, Nigeria is the first African company to receive the Safety 1st qualified designation.

To read more about EAN Aviation’s latest achievement, click here.

The FBO/Ground Handler Status Map launched in April to highlight FBOs and ground handlers that are Safety 1st qualified and/or (IS-BAH) registered. View the map at www.fbostatus.com.

CONGRATULATIONS: Curaçao Air Terminal Services Earn IS-BAH Certification

NATA would like to congratulate member, Curaçao Air Terminal Services (CATS) for recently becoming IS-BAH Registered!

Click here to read about CATS’ accomplishment.

Check out the FBO / Ground Handling Status Map to see what other service facilities are Safety 1st Qualified and/or IS-BAH registered. To find out more about the IS-BAH program, please visit http://nata.aero/Safety-1st.aspx.

IS-BAH: What Can It Do for You?

Almost two years have passed since the launch of the ISBAH audit standard. By now, you’ve probably heard about the International Standard for Business Aircraft Handling (IS-BAH) and what it means for aircraft ground service providers. If you’re like many in the industry, however, you probably also have several unanswered questions about how the standard works in practice, and how it interfaces with the work you are already doing. While IS-BAH may sound like just another round of best practices, it is much more than a passing fad. In fact, the fundamental elements of IS-BAH provide operators with far-reaching benefits, including international compliance, marketing advantages, better efficiency and communication, and of course, safety and more resilient operations.

Many aircraft operators are ahead of those of us in the ground services industry in terms of a systems-level view of managing safety and quality. IS-BAO, Air Charter Safety Foundation and other audit standards have been around for years in Parts 91 and 135 flight operations, and are often a requirement for client contracts or charter brokers. Today, hundreds of flight operations have undergone the rigorous process for achieving IS-BAO registration. In the February 2015 issue of the Aviation Business Journal, I wrote about defining safety as much more than the absence of negative events; and the comprehensive framework of IS-BAO has proven a valuable system for helping operators better manage safety, quality, and operational effectiveness. IS-BAH provides the same benefits to ground handling organizations, and it complements existing programs for training and service.

IS-BAO and IS-BAH are managed by the International Business Aviation Council (IBAC) and were developed by members of the business aviation and handling communities. We’ll focus a bit more on IBAC—as opposed to some of the other standardization bodies—because it is the organization that manages the IS-BAH standard. IBAC’s member organizations include 14 business aviation associations from around the world. IBAC has permanent observer status with the International Civil Aviation Organization; and is an advocate for the business aviation community in that forum as well as others. When an operator chooses to conduct an audit to the IS-BAH standard, they do so through one of the accredited auditors listed on the IBAC website. IBAC itself does not conduct audits, so any agreement for the conduct, expectations, and costs associated with an audit are arranged between the operator and the auditor they choose.

Standards at face value are a way to provide structure and assurance that products and services are delivered safely and reliably and meet certain basic levels of quality. From an organizational perspective, standards are more than just a means for achieving quality and safety. They provide a framework for strategic direction as well, by incorporating a set of tools to minimize waste and errors, capitalize on improvements in communication, and increase productivity. IS-BAH and IS-BAO share common roots in the long-established ISO 9001 standard, one of the many standards the International Organization for Standardization promulgates around the world.

The primary focus of the IS-BAH standard (and the IS-BAO) is on systems. What that often means in practice is that we must adopt a holistic, process-based view of how we approach our business. Even in the heavily-regulated world of Part 121 and 135 carriers, standards are a useful way of codifying not only what we do, but how we do it at an organizational level, and how we continuously improve as a group. An important distinction is that IS-BAH is a performance standard. Rather than focusing on compliance with a strict set of guidelines, the standard seeks to push registered operators to design systems that can be monitored and validated toward reducing inefficiency and better identifying risk. Risk is an important element to IS-BAH, because the central tenet of the standard is a sound, appropriate, and effective safety management system.

Why is participation in a standard like IS-BAH a great idea, even if you already utilize the NATA Safety 1st Professional Line Service (PLST) curricula? The short answer is Continue reading

IS-BAH Survey: Please Participate

IBAC would like your assistance with a survey regarding IS-BAH. The survey will only take a few minutes of your time and will assist our efforts to increase global awareness of the program. Please click this link to complete the survey:

https://www.surveymonkey.com/r/ISBAH.

Thank you for your assistance and have a great week!

IBAC & NATA Safety 1st

FlyCorporate: Standards Can Take FBOs to New Heights

FlyCorporate recently published an article on the benefits of becoming IS-BAH certified. Find out more about what an IS-BAH rating can do for your FBO and how to get started.

The Winning Ticket

Just recently, the Safety 1st team set out on a mission: to complete a procedure manual. Wow! Who ever thought writing a procedure manual could be so difficult?? You never really appreciate the work you do on a day-to-day basis until you have to write it on paper! After about 6 months, we can honestly say – if the Safety 1st team won the lottery and didn’t show up to work the next day, someone could step in and do our job. Not that anyone wants to feel that they are that easily replaceable!

I started thinking about our members – could you say the same thing about your staff? If everyone at your facility won the lottery, could you hire a new staff and have them start working the same day? Can you pick up your procedure manual and explain to new hires how to do the job they were hired to do?

I was trying not to plug one of our products/services during this blog, but I just can’t help it. The Safety 1st Ground Audit Standard. The standard was established by industry experts to create a consistent operational safety standard for FBOs, airports, and other facilities while increasing the overall safety level of these operations. One of the main aspects of the standard is not just proving that you do a great job, but documenting how you do that great job. The standard won’t necessarily help you write your manual and SOPs, but it will help you organize your thoughts and give you a starting point – it also gives you a goal to get them done!

This might seem very overwhelming and it can be, but going into the process knowing that you won’t get it done in a week is key. I’m sure you have quite a bit of “common knowledge” available from your employees that have worked there for years – these are the people you need to tap before they win that dreaded lottery. As I mentioned at first – this process will take time and it will take a lot of effort but once it’s done you WILL be immensely proud! Trust me, I know.

Happy writing!

By Elizabeth Nicholson, NATA Safety 1st Program Manager

For information about the NATA Safety 1st Ground Audit Program, please click here.