NATA Hosts First Advanced Line Service Workshop of 2018 | Next Workshop February 21-22 in Long Beach

Last week, NATA kicked off its 2018 Advanced Line Service (ALS) Workshop training series at Gateway Aviation Services in Mesa, AZ. The two-day event included sessions on motivation and leadership techniques, customer service best practices, misfueling prevention and the impact of human factors on aviation ground handling. Guest speakers Rick Spencer of Facet Filters and Reed Fuller of World Fuel Services also instructed attendees on aviation fuel filtration and quality control. The Phoenix-Mesa Gateway Airport Fire Department provided hands on fire-extinguisher training during the workshop.

NATA would like to thank Matt Nebgen, Shannon Jones and all the staff at Gateway Aviation Services for hosting the association’s first 2018 ALS workshop.

Register now for NATA’s next ALS workshop on February 21-22 at Ross Aviation in Long Beach, CA. Click here for upcoming dates and registration information.

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ALS attendees strategize on risk mitigations for Human Factors that affect aviation ground handling.

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Reed Fuller with World Fuel Services leads a session on aviation fuel quality control.

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One of our ALS attendees extinguishes a live fire with the Phoenix-Mesa Gateway Airport Fire department.

 

NATA Presents New Safety 1st Subscription Program

NATA’s New Safety 1st Subscription Program
Expand your training program, not your budget

NATA is pleased to announce the industry-wide launch of its Safety 1st Subscription Program — offering unlimited use of all NATA Safety 1st training at a fixed annual cost and eliminating the additional training expenses incurred by employee turnover. This new program includes a budget-friendly option for monthly billing of the annual fee.

Until now, Safety 1st training has been offered solely on a license-based system, requiring seats to be purchased per student, per course. With 30 online training courses to choose from, the administrative burden of purchasing, assigning and keeping track of licenses can quickly become overwhelming.

The new Subscription Program allows users to access all Safety 1st training at any time, an opportunity to broaden the skills of your staff as you see fit. Courses including health and safety, deicing and hazardous materials are now included in your subscription price. Training your supervisors or line service technicians in 2, 4, 6 or more different disciplines no longer changes your annual training costs and allows your employee to receive even more benefit from their Safety 1st training.

NATA’s Safety 1st Subscription Program also eliminates one of the biggest stressors of the license-based system — paying to train new employees resulting from turnover. Now, the departing employee is simply marked inactive in the system, opening that training slot to your new hire — reducing your additional training expense to zero.

Fixed annual training costs, unlimited use of all Safety 1st training, an option for monthly billing of the annual fee and the elimination of employee training turnover expenses — this new approach is quickly becoming the preferred method of training!

For more information on NATA’s Safety 1st Subscription Program, contact us at safety1st@nata.aero or listen to our podcast!

How Do I Reset My Password And Other Safety 1st Questions

By Alexandra Connole, Membership Services Coordinator

As the industry-leading ground handling safety training program, NATA Safety 1st is used by over 1,500 companies globally. With all of these users, we understand that questions about utilizing our training system occasionally arise. But not to worry, as Membership Services Coordinator I have the answers. If I have not spoken to you already, my name is Alexandra Connole and when contacting Safety 1st by email or over the phone, I am your point of contact. It is my goal to make sure you, as Safety 1st users, can easily and efficiently use our training.

As a resource for all Safety 1st users, myself and Managing Director of Marketing & Communications Shannon Chambers cover some of the most frequently asked questions about the administration of the Safety 1st program in NATA’s latest podcast episode.

Some of the topics included in our podcast are:

  • Resetting passwords
  • Accessing training
  • Printing certificates
  • Employee turnover

To access our podcast, listen here or read the transcript.

Looking for more answers? We have another great source of information on our support website. Here you can navigate through step-by-step articles for more technical questions, including articles for either administrators or students on purchasing and transferring your training.

If you are looking to reach somebody in person, you can always email safety1st@nata.aero or give us a call at (202) 774-1532 and I would be happy to answer any questions that you may have.

NATA Holds Successful Advanced Line Service Workshop at Duncan Aviation

NATA wrapped up another successful Advanced Line Service Workshop last week at Duncan Aviation in Lincoln, NE. The two-day event included sessions on Motivation and Leadership techniques, Customer Service training, Misfueling Prevention, and how Human Factors affect safety in aviation ground handling. Guest speakers Dennis Thompson of Peco-Facet, and Keith Clark of Phillips 66 also led sessions on aviation fuel filtration and quality control, and Justin Schack of General Fire and Safety provided hands on fire-extinguisher training.

Attendees also toured the MRO, Paint, and Fuel Farm facilities at Duncan Aviation.

Ed Sabata- Line Service Trainer/QA Specialist for Duncan Aviation who attended the event said:

“This is one of the best training courses I have been to. Always a good refresher course to keep you motivated. A great course for any Line Service Rep.”

NATA would like to thank Megan Sanburn, Troy Hyberger, and all the staff at Duncan Aviation for making this event possible.

Register now for the last ALS workshop of 2017 this November in Fort Myers, FL!

Including Safety in Your FBO Selection

Aircraft operators consider a number of factors when choosing an FBO: available facilities, customer service, fuel cost, hangar availability, location and fees. As you read that list, one important item is absent – safety. A recent study by the VanAllen Group found that ground incidents accounted for “the largest source of [insurance] claims payments.”

Though safety is not on the list above, the bottom line is that aircraft operators care about safety in all they do. In fact, a focus on FBO safety is considered a given expectation. Think about the last time you went to a restaurant; did you spend any time thinking about whether the food you consumed would give you food poisoning? Probably not, and this is not because you don’t care about food safety, but rather because you assume that restaurant is focusing on preventing food borne illness. The same is true with FBO selection, an FBO with quality facilities, great customer service, and competitive pricing must be doing the right things when it comes to safety, correct?

FBO safety is also challenging to assess from afar. How can a dispatcher, scheduler or flight coordinator effectively evaluate an FBO’s safety program during a phone call? Challenges aside, with ground handling incidents being a leading cause of aircraft damage, our industry has determined that aircraft operators should be even more proactive when it comes to ensuring ground safety of aircraft at remote locations. Standards like the International Standard – Business Aircraft Operations (IS-BAO) and the Air Charter Safety Foundation’s (ACSF) Industry Audit Standard (IAS) both include requirements for reviewing ground handling safety while aircraft are away from home. So what can an aircraft operator do?

First, we must understand the basis for ground handling safety in our industry. In the U.S. ground handling is governed by industry standard. Some of those standards include Airlines for America’s (A4A) Spec 103 (fuel quality), NATA’s Safety 1st Program (operational safety training) and the International Standard – Business Aircraft Handling (safety management system (SMS) and standard practice). When implemented and rigorously adhered to, these standards form a solid base that aircraft operators can rely on as an indicator that FBOs are taking the necessary steps to ensure the safety of the aircraft, passengers and crew they handle.

Asking “Is your FBO IS-BAH registered and Safety 1st qualified?” is the quickest and simplest means to assess the safety commitment of an FBO. Currently over 600 locations meet the Safety 1st qualification requirements and over 50 FBOs have achieved IS-BAH registration with even more on the way during Q1 of this year. Of course, what is done with this information is up to each individual aircraft operator. Likely, it will be used in combination with other factors. Even though it may not be a sole decision making criterion, there is no replacement for checking an FBO’s Safety 1st and IS-BAH registration status. In fact, aircraft operators can verify Safety 1st & IS-BAH status of FBOs around the world by visiting www.fbostatus.com. A global map utilizing the familiar Google Maps platform displays every FBO in the world that is Safety 1st qualified or IS-BAH registered. The map is searchable by airport, city, state and FBO name and provides a quick way to verify the status of any FBO you might choose to visit.

Ground handling safety is important to FBOs and it is important to you as an aircraft operator. Taking a few moments in your FBO evaluation process to ask, “Are you IS-BAH registered and Safety 1st qualified?” and verifying that status on www.fbostatus.com provides you a critical decision point in your FBO selection process.

Republished from Business Air’s Charter Today (Q1 2017)

EAN Aviation Becomes First African Safety 1st Qualified Location to Appear on NATA’s Global FBO/Ground Handler Status Map

EAN Aviation, of Lagos, Nigeria is the first African company to receive the Safety 1st qualified designation.

To read more about EAN Aviation’s latest achievement, click here.

The FBO/Ground Handler Status Map launched in April to highlight FBOs and ground handlers that are Safety 1st qualified and/or (IS-BAH) registered. View the map at www.fbostatus.com.

CONGRATULATIONS: Curaçao Air Terminal Services Earn IS-BAH Certification

NATA would like to congratulate member, Curaçao Air Terminal Services (CATS) for recently becoming IS-BAH Registered!

Click here to read about CATS’ accomplishment.

Check out the FBO / Ground Handling Status Map to see what other service facilities are Safety 1st Qualified and/or IS-BAH registered. To find out more about the IS-BAH program, please visit http://nata.aero/Safety-1st.aspx.