Over the past two days, line service professionals participated in the first ever Safety 1st Regional Line Service Workshop in St. Louis. The workshop, which sold out with nearly 30 attendees, was hosted by Jet Aviation St. Louis and the St. Louis Downtown Airport Fire Department.
Workshop attendees learned about the latest in aviation fuel handling and quality control from Reed Fuller with World Fuel Services. Heavy rains forced the cancellation of the hands-on portion of the session, but Mr. Fuller was prepared and moved on to teach the basics of managing Human Factors to prevent accidents and incidents on the ramp.
Michelle Ventker, Facilitator with ServiceElements, International, lead an in-depth session focusing on helping the attendees become customer service leaders. This session featured discussions among the diverse group of attendees on the everyday techniques that lead to building repeat customers as well as attracting new business.
One of the highlights of the workshop was the hands-on, live-fire, portable fire extinguisher practice lead by Captain James Hinchey with the St. Louis Downtown Fire Department. Each of the attendees received instruction on the proper use of a portable fire extinguisher and was able to practice putting out a fire using the department’s live-fire practice rig.
We are very grateful to the Regional ALS Sponsors for helping to make this workshop an overwhelming success!
Stay tuned. Safety 1st hopes to announce the date and time of our next Regional ALS in the coming weeks!
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